When I should expect the money to return to my account? If you have any complaints related to the implementation of your rights under the Regulation, you may contact the National Enforcement Body in accordance with your place of departure (http://apr.europa.eu). To access these options, please log in to and make a choice within your (reservation owner) WIZZ Profile. have to contact the Wizz Air Call Centre. assigned your claim, according to the Hungarian Code of Civil Procedure 325 §*, flights and services. Account and its value will be deducted from the full purchase price. The credited amount will be available Special assistance for disrupted flights and passengers with disabilities, Free WIZZ Discount Club membership with further savings, Includes travel insurance (not To continue browsing wizzair.com and to get the best experience while browsing, we recommend that you update your browser. form. Book direct at the official wizzair.com site to get the best prices on cheap flights to more than 140 destinations in case of connecting flights) re-book onto a return flight operated by Wizz Air or another airline under comparable transport conditions to your first point of departure, at the earliest opportunity, subject to availability of seats. for the respective flight on your WIZZ Account in WIZZ credits. document has to be counter signed by an attorney and You [if the document was Passengers whose flight is delayed for more than three hours upon arrival are entitled to compensation as specified in Article 7 of the Regulation, unless the delay was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. benefits and Other Services. Book flights to your Wizz Air destination of choice on your ideal departure date. Browse our list of destinations and choose your favourite place for your next holiday. 2.Recovery of the WIZZ Discount Club benefits. Cancellation of the reservation must be completed up to 3 hours If a claim is submitted to us by a third party on your is cancelled is equal to the fee related to the cancellation (cancellation 2 weeks before Scheduled Time of Departure time (STD); between 2 weeks and 7 days before STD and an alternative Wizz Air flight is offered to you, the departure time of which is not more than two hours before the STD and the arrival time is less than four hours after the Scheduled Time of Arrival (STA); less than 7 days before STD and an alternative Wizz Air flight is offered to you, the departure time of which is not more than one hour before the STD and the arrival time is less than 2 hours after STA. For details on alternative flights and/or ground transportation please contact the Airport Information Desk. passengers in the event of denied boarding and of cancellation or long delay of For the avoidance of doubt, the conditions in the previousparagraph do not aim to limit Your right or prohibit You from consulting legaladvisers before submitting any claim directly to Us. wizzair.com, your WIZZ Account will be automatically opened for you with You and the third party to which You assigned your claim. Where it is not feasible for Wizz Air to provide you with such care, we shall refund the costs of hotel accommodation and the transport between the airport and place of accommodation up to a reasonable amount, as supported by invoice(s). Apart from any of the above mentioned options, we will facilitate two telephone calls (alternatively, you can choose telex, fax or email) free of charge, or where it is not feasible for Wizz Air to provide you with these opportunities, we will reimburse the costs of such communications. signatory in front of him, or declared the signature in front of him as his To do that, just sign in and click on My profile. offering the given services. After applying the respective fees, the refundable amount (if In case of one-way the document by hand and it has your signature. considered a proper payment of compensation and no further compensation can be instead of You. At the bottom of this landing page, you’re able to submit your request to convert that credit to a refund. created with a certified device, which identifies you and provides a qualified We receive a written notice of the assignment benefits), the difference will be refunded to the WIZZ Account of the booking can select all passengers in the same process), Confirm the cancellation and settle payment related electronic signature or advanced electronic signature based on a qualified refreshment and meal in a value that is proportionate to your delay, two telephone calls, or telex, fax messages or emails (where it is not feasible for Wizz Air to provide you with these opportunities, we shall refund these costs up to a reasonable amount, as supported by invoice(s)). c) Receive a credit for the full value of your payment for the relevant sectors plus 20% of the fare paid. the reservation, as they lose the WIZZ Discount Club benefits. your contract with the third party regarding your claim. Reserve your hotel with Booking.com and get 5% of your booking value back as WIZZ credit. In case you would Additionally Wizz Air will pay compensation according to Article 7 of the Regulation: The above compensation shall not be paid if you were informed about the cancellation: Please note that we shall not be obliged to pay the compensation if the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. b) Reimburse the total fare of the cancelled flight at the price at which it was bought, for the part(s) of the journey not made, and for the part(s) already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant (i.e. If you cancel within 14 days of your flight departure, you will need to pay a higher fee and we will not be able to refund the cost of the services purchased. (reservation owner) WIZZ Profile. Browse our list of destinations and choose your favourite place for your next holiday. More than 100 routes, from the airport to your door. to verify that the document was transcribed by others and was signed by the It is the responsibility of the booking owner/agency to inform all other passengers within the booking about any flight changes. Flexible with dates ? Please contact the. For explanation purposes only: The reservation includes a return flight, the cancellation can be made before the all documents submitted to us shall be in the form of a private document with Credit conversion request already submitted successfully Dieses ist ein vollkommen unlauteres Geschäftsgebahren und ich fordere Sie auf, mir den Ticketpreis umgehend zu erstatten. Click the Wizz Credit Conversion Request page link Once you click that link, you come to yet another landing page, asking you to login again. applicable) will be credited to the WIZZ Account of the booking owner in WIZZ 1 review. Regulation (EC) No 261/2004, You can submit your claim via the online Complaints You can correct mistakes simply by re-typing relevant personal details on your profile. flight has already departed, cancellation is not possible. We are entitled to handle assigned claims only if the For explanation purposes only: If the i. like to receive the refundable amount to your debit/credit card, via bank The amount of the Assignment Administration Fee is 50 EUR. Discover our destinations and be inspired, from great budget breaks to the best beach holidays. on the WIZZ Account for 90 days and can be used for purchasing new Wizz Air Report inappropriate content . If you experience any difficulties, please Log in to your (reservation owner) WIZZ Profile and re-book your trip free of charge on another flight operated by Wizz Air on the same or – if necessary – a comparable route, subject to the availability of seats. The purchase price of WIZZ Account-Guthaben mit Kreditkartenpunkten aufstocken. If you purchased a Plus Fare ticket, or have a reservation with WIZZ passenger per flight. own; - or, For explanation purposes only: The attorney or bar association legal counsel provides a document - duly signed - advisers before submitting any claim directly to Us. Sie können Ihr Guthaben aufstocken, indem Sie Punkte einlösen, die Sie mit Kreditkarten mit WIZZ-CoBranding gesammelt haben, wie zum Beispiel von. We don't support this version of your browser! You can cancel your reservation and reimburse the total fare of the cancelled flight at the price at which it was bought, for the part(s) of the journey not made, and for the part(s) already made if the flight is no longer serving any purpose in relation to your original travel plan, together with, when relevant (i.e. For example, in case of a Budapest – London Luton – Budapest flight, the cancellation is If the amount paid for the passenger whose Book flights to your Wizz Air destination of choice on your ideal departure date. You are seeing this page because we detected an outdated or unsupported browser. assignment, the third party will be entitled to receive the compensation In case of flight delay you have the following options according to Regulation (EC) No 261/2004 (the Regulation) establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

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