Have you resolved it? Then when you place the mouse down flat, it lags again and picks up scroll response. I quite like the mouse, but since my original MX Master works flawlessly I was planning on returning it if there are no answers from Logitech. Press J to jump to the feed. And when lag happens, I scroll down one more, This lag immediately disappears. Kristaps Liepnieks 30 April 2020 10:23; Hello, The scroll wheel makes ratcheting sound when free-spinning. Good thing it's not the brakes in a car. Did the new mouse make the same sound? Mx master 3 scroll-wheel is without spokes, it detects scroll through electromagnet. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there. Thanks! This may not sound like a lot but it does make a difference when gaming and can be troublesome. I've noticed this happens 100% of the time if I've recently lifted the mouse off the table. Same thing here. 2S scroll wheel is made using optical encoder and has wheel spokes. It happens more often when I enable smooth scrolling. Hi Arttu,Thanks for reaching out and sorry to hear about your experience with the MX Master 3. I can replicate this exactly. I had the same problem, but after using the logitech connection utility software to sync with a different receiver the issue seems to be fixed even with the original receiver. Turning off smooth scrolling fixed this entirely. Yep - having exactly the same problem. We'd love to keep the conversation going directly with the Support Team. I bought this mouse today and I have the same problem. So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. I'm not sure if I 'm just being too nitpicky, but I can notice that from time to time (maybe 5% of the time like both of you), the wheel doesn't register the scroll movement. We'd love to keep the conversation going directly with the Support Team. Is it worth it to try to get a replacement MX master 3 or should i return it? So, I will now go ahead and create a new ticket for you.The team will review your case and will be in touch via email as soon as possible. I've now ordered a new one but the noise on that one is even worse. I will get a new one and the current should be recycled. When will there be a fix for this? https://support.logi.com/hc/en-001/community/posts/360035232153-MX-Master-3-Scrolling-delay?page=1#community_comment_360009782033. Had this mouse for couple of days, and everything was fine until today. Logitech??? adapters with no change. I initially thought it was an intermittent problem but realized right now that if I scroll simultaneously and lift the mouse up and down from the table (so that the laser becomes active / inactive) it will stop scrolling just when it will go inactive for the second time. Where is smart scrolling? I've noticed something as well, try this, lift the mouse off its surface and immediately after, scroll the wheel, it lags for milliseconds before it picks up reception. tried playing some games, and that's where i really noticed it. But generally it's not a problem, just how they implemented the new wheel. I like this mouse very much and would like to do whatever I can to help to identify the issue but the free-scroll wheel is a major aspect why I bought it. It's a major fail with MX Master 3 from Logitech. It works for me albeit not terribly smoothly but it works and reliably. I also noticed it has something to do with speed; very quickly scrolling up and down will 100% result in some missed lines, but pausing half a second between every scroll seems to work better. I work a lot in Excel and fast scroll reaction is a must. Now I am almost regretting my decision as the horizontal scroll on the MX Master 3 is so unreliable. With 3 I notice if you scroll few times fast, only one scroll action is registered, sometimes not even one. Is this a known issue? As far as we can tell this is just how the mouse is. 3-5% sounds way better than my experience. I've just purchased MX Master 3 mouse and installed Logitech Options to try and adjust scroll and thumb wheel sensitivity. With options I have to open options and try changing settings to try to get it to register. Best I can achieve is to scroll 2 or 3 rows at a time even with ratchet mode turned off. Not acceptable. Waiting the end of my return window and if not fixed by a SW update, it goes back. New comments cannot be posted and votes cannot be cast, More posts from the MouseReview community. And while talking about Options software, I should mention that I also had input delay issues when using Smooth Scrolling — sometimes I needed to scroll a bit for it to kick in and start actually scrolling. I've recently bought the MX Master 3 and noticed that the horizontal scrollwheel has constant issues with not registering — sometimes I'm in an app that scrolled horizontally just fine a minute ago, but doesn't do anything the next. I tried two different units and had to return both and go back to my MX Master 2s. Logitech will replace it though the company I bought it from. Thanks. The team will review your case and will be in touch via email as soon as possible. I can send a video of it, if necessary. I'm using it via Bluetooth on a Surface Laptop 3, 1909 (build 18363.815). First of all, thanks Carolyn for replying and sharing! Any fine/quick scroll movements get completely butchered by the 3. I would say around 3-5% of the time i scroll the wheel, nothing happens and i have to scroll again to get it to pick up. It doesn't track the scroll accurately and it just starts jumping back and forth. Tried different unif. maybe per 100 times scrolling, lag occurs 1 time. Reminds me a bit of the first MX Master. I'm having the same issue. Change the assignment from 'Horizontal Scroll' to 'Keystroke Assignment'. It's a major fail with MX Master 3 from Logitech. I have exactly the same too. Sometimes I can scroll couple of times and then it just stops registering suddenly, and sometimes it just doesn't do anything at all for a couple of minutes. So disabling smart scrolling does fix the issue? I think I'm having a similar issue with the MX Master 3. MX Master 3 scroll noise Answered. And a few minutes later, it happens again. Do not hesitate to let us know if you have any questions as the team follows up or in the meantime as the conversation continues there.Regards,Praveen. I just wanted to check and see if you (or anyone else) has come up with any information on this. They requested multiple videos completely unrelated to the issue and took multiple weeks to respond each time. Looking at the monitor, the CPU frequency goes up while it lags. I switched to MX Master 3 from MX Master 2S which doesn't have this problem. Issue is not persistent. Maybe some spyware built in? I got a MX Master 3 in gray at release. Thoughts? Could this really be software related? When i use the original MX master on the same computer i have no issues and i can scroll up and down really quickly and it tracks my scroll super accurately. If someone hears something about this or knows a fix (doubt it, since I assume it's a hardware thing) I would really like to hear! I have the same problem with my MX master 3 that started today. New comments cannot be posted and votes cannot be cast, More posts from the MouseReview community. I got a MX Master 3 in gray at release. You can try suggestions here but I found none of them worked. Even with MS Excel App specific Point & Scroll settings I'm unable to get an acceptable adjustment. Now it's the unifying adapter as well. My MX master 1, has the same issue if I enable smooth scrolling in the logitech app on my mac. I was having this issue with my MX Master 1 (no scroll for about 1 second after lifting the mouse off a table), disabling this in the logitech app fixed it. I am having exactly the same experience. +1 having the same problem. Please anyone experiencing this issue, disable smart scrolling in the Logitech Settings app! I've just purchased MX Master 3 mouse and installed Logitech Options to try and adjust scroll and thumb wheel sensitivity. Actually, it's a known fault with these mice. Thank you for reaching Logitech! Hmm... mine doesn't seem to have that issue and neither does the demo unit that a nearby store has, despite people literally abusing the wheel daily to the point that the mouse is probably going to fall apart at any moment. thats fin, bummer but ill get a diffrent keyboard.

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