Cash Dispenser(CDU) received the undefined command from AP software, 1. Check foreign objects at the position of the CS5 4. Code reported by host processor (Shazam). Corrective steps: 1. If error is persistent, modem may be defective. Remove any notes from path, verify amount of dispensed notes. MB1000 check condition of the clutch alignment screw. Check cable and connection between the CE and printer. Cash quality, condition of the rollers in the cassette can effect this condition. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Reinitialize CDU. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Possibly dust or foreign object blocking sensor. Code reported by host processor (Shazam). Remove note from the CDU delivery path.2. Sensor is located along the delivery path right before the reject bin. Remove any notes from path. Phone line connected to ATM will not support data communication. Remove a jammed note between the tray and Cash Dispenser 2. Open the vault and slide the dispenser back to access the exit gate area. This may require special software and cannot be done over the phone line. Check and reseat all belts. Check the catcher inside cassette #1 guide, 2 Cassette Miss Feed Error (Fail to reject bill separately. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Cash Dispenser EP Program Error during dispense operation (failed table search), 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Check the modem connection and the modem test. Initialize after Power On/Off 4. Dispenser may require service. The ATM time, as set in the Operator Function Menu, is incorrect. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Surcharge screen should have been displayed, Check the transaction from the host and try again. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check and verify all connections to the dispenser circuit board. You may need to remove the printer to clear jams. Check dust in Main Motor Encoder Slit 4. Check if CS62 sensor poll is abnormal 3. Remove the remaining notes at a sensor in front of the CST 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check the condition of the white plastic cassette retaining clips in the dispenser. ATM modem is receiving a busy signal when it dials out. Rearrange notes in Cassette 3. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count, 1. Check cabling and potential blockages and power cycle ATM. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Code reported by host processor. Check Sensor(CS6) Poll 3. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Set the cash cassette. Error Code D1500 Result: Modem dial connection time-out (while dialing the modem). Check cassette sensor. One or two instances of this error does not usually indicate a defective part. 5. 1. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Open the vault and slide the dispenser back to access the exit gate area. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Clear the cash tray of any bills or foreign objects. Use a business card or stiff paper to clear jams. Reconfigure currency at supervisor mode, 1. Usually caused by a customer putting fingers in the cash drawer during dispense. Clean dispenser and cassette. Check that the denomination in Transaction setup matches the actual denomination loaded. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Remove any jammed paper from the printer. Use a business card or stiff paper to clear jams. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Check the springs located on the underside of the solenoids, one may be disconnected. Verify connections to NS4 sensor. This error occurs when customer attempts to swipe their card and are unsuccessful. Error of being removed 2nd cassette before separate rejection, 1. Replace Mainboard, RMS IP or Port is not inputted in RMS Enable. Check CS3 Sensor BKRT 3. Initialize 2. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Remove jammed paper - Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. 2. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Both sensors must be blocked for this error to occur. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. The dispenser and mainboard are programmed with a country code (USA or Canada). Bills is remained in CS41AB sensor after dispensing bills. Use an electrical parts contact cleaner to clean the terminals. Loose belts can slip off rollers and block sensors. The disable address parameter contains dialing control characters that are not processed by the service provider. NOTE: Do not use metal objects to clear the jam. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Reinstall software 3. The ATM time, as set in the Operator Function Menu, is incorrect. Customer should contact his or her financial institution. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Check CS15A Sensor Cable 3. Remove note from the CDU delivery path.2. ?X? Test Modem. Empty reject bin – if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible. In the message box please tell us exactly what you’re looking for. Check abnormal clutch. Note: If the modem is defective, this error will most likely occur frequently. Upgrade the Cash Dispenser firmware or download software again 3. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Nanocash only - verify connections to sensors. Check dust existing in CS5 Sensor Guide 5. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second “Invalid PIN” try in a row and one try is left before deactivation). Check for notes in the Cash Dispenser. Check communication cable 3. Capture card at the terminal (requires card be picked up at ATM only). Check and reseat all belts. If this error persists, the printer will require service. Modem cannot support connection - excessive line noise (usually D1704/06). Contact telephone company (Check telephone line connection. If consistent, it can be a defective modem. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Otherwise the dispenser may require service. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). CSB sensor detects note in delivery path before CDU dispenses. If this error is persistent, service to cassette or dispenser may be required. Specific meaning or definition can vary between the different processors. If error is persistent the dispenser may require service. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command.

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