We had a telephone appointment at 12:15, we were kept on hold until 1:30 at which time a person got on and just took our information. Keep a close eye on you fund. The price level of this organization is medium according to consumer reviews. The new WEBSITE means nothing your claim sits (IN REVIEW) for days if not weeks. TLs getting fired or quitting consistently, random layoffs, just adds to the mystery. I later checked with two pharmacies and both pharmacies told me that without a prescription card, I will be totally self pay (100% out of pocket). Have repeatedly tried to login but website will not accept "ENTER CODE" square. Bonnie Rae. 10 Boomer Benefits Reviews and Complaints @ Pissed Consumer Different answer every time you call. I get great ratings every week. What can we do to get better service? Like the commercial says, ITS MY MONEY AND I WANT IT NOW. What is your customer experience with Via Benefits? They can be beat. Anyway, my advice to folks having difficulties with this company is to stick with it. Review #2148000 is a subjective opinion of poster. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. get them to stop messing up and contact me. Technical support are ready to assist through any difficult times. Overall it’s good company. Some of them are ill-informed and haughty. Wir haben einige verdächtige Aktivitäten von Ihnen oder jemandem, der in Ihrem Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Trained staff would be helpful. What questions did they ask during your interview at Via Transportation? Tickets, fender benders, customers ruining your car. Review #2237019 is a subjective opinion of poster. Run!! They failed to complete the application to switch medicare plans that I made in early December. On Nov 16, 2019, I received a normal accounting of my HRA fund. This is Ridiculous!! What benefits does Via Transportation offer? Leave a Reply Cancel reply. Review #1843801 is a subjective opinion of poster. Rights Reserved, You Are About to Contact PissedConsumer.com. When they finally updated their website I was just under $10,000 short. Latest person I spoke to now says 4-6 weeks!! Obviously the job security is super great if you're wanting a job for the next month. Called VIA and explained, but they wouldn't just transfer me from BC/BS but insisted I purchased new insurance through them. What can we help you with? That $265.00 they've deposited monthly for the twenty-three months that via Benefits says there was no funding for adds up to $6,095.00. This didn't happen. Review #2144508 is a subjective opinion of poster. I’ve enjoyed a great experience at Via . Review #2217984 is a subjective opinion of poster. Review #1532847 is a subjective opinion of poster. Hoe geef je follow-up aan je sollicitatiegesprek? I will have no coverage starting Nov 1 (2 days) and Via is telling me to wait for 4-6 weeks for its internal ticket to investigate. Review #1695710 is a subjective opinion of poster. Earl and I were in the SC flood and have been required to be out of your home for a month now. I want my money. We are processing your message. Via Benefits Accounts services are provided by Acclaris, Inc. As I was talking to the Cust Service she told me she would send a message to the Chat Team Huh? Review #1950249 is a subjective opinion of poster. Pardonnez-nous pour l’inconvénient. Review #2209615 is a subjective opinion of poster. It was their fault, but I pay. Blog article. I,m 65 and a retired state of Ohio employee. {{Redcated}} it is written for 26 dollars 40 cents it is only good for 90 days will you replace it. The only time they keep you very busy is when you’re on blue shift mode getting payed by the hour and constantly lowering the hourly pay and people that are working on flex pay they forget all about them like if they don’t even count or give you rides and on the way to pick up the rider they remove or take it away to give it to a blue shift driver. to file complaint. Jasmine told me just tell them my Part D coverage is coming. User's recommendation: stay away from via benefits. Er zijn geen reviews die overeenkomen met uw zoekopdracht bij dit bedrijf. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. They've changed their name, by the way, to Via Benefits. This is the Worst Company!! I do not think that is how it works. OneExchange is a private Medicare exchange that is contracted by a number of employers, including Motorola Solutions, to work with its retirees and their spouses and dependents in transitioning from group health care coverage to individual Medicare health plansMany of these employers have also set up a Health Reimbursement Account (HRA) for their retirees who are losing group coverage to help offset the cost of the individual Medicare plan The HRA funding issue was corrected on May 28, and we informed MrsD [redacted] of this on May 29, It also appears as though all documents have been mailed to her and she has received them We are sorry to hear of the many difficulties she has had and that we have not met her expectations We appreciate the feedback, as we are continually working on ways to improve our service, Complaint: [redacted] I am rejecting this response because:I STILL do not have the payment Sincerely, [redacted], Towers Watson's One Exchange is private Medicare exchange that is contracted by a number of employers, including IBM, to work with its retirees and their spouses and dependents in transitioning from group health care coverage to individual Medicare health plansMany of these employers have also set up a Health Reimbursement Account (HRA) for their retirees who are losing group coverage to help offset the cost of the individual Medicare plan We were aware that Mrs [redacted] had questions concerning reimbursement of her prescription claimWe have tried several times to reach herOur Representative, Rhonda [redacted] , which is mentioned in the complaint, was finally able to reach Mrs [redacted] on June 10, She confirmed that Mrs [redacted] 's reimbursement is scheduled to be sent on June 11, Mrs [redacted] was on this call and is aware of thisWe are sorry for any inconvenience Mrs [redacted] experienced We trust this is acceptablePlease feel free to contact us should you need any further information Thank you, I have been dealing with ViaBenefits for 3 years on behalf of my mother. No one bothered to call you back with a real answer so I called back later to see if there's an answer from my initial call at 8:23am I got a different Cust Service Rep that now tells me 8 business days. Please help us keep Glassdoor safe by verifying that you're a I explained to Jasmine that I do not think that is how it works at the pharmacy. I called several times and were told all is good and the agents even told me a ticket was logged to investigate why it is taking so long. On phone literally for hours. I had no idea that I needed to sign up at age 70. The overall rating of the company is 1.5 and consumers are mostly dissatisfied. by the time you pay for gas, insurance, tickets, repairs and TAXES, you'd be better off working a Burger King. We have been receiving some suspicious activity from you or someone sharing your Each time you speak to a different Cust Service in 3 Locations. Why did they sign me up in the first place? When I asked the Via Benefits manager, Jasmine C what I can do with my med starting Nov 1 (2 days away) since I do not have the card to prove coverage. I am a retired State of Nevada employee and lose my life insurance benefit if I don't use VIA. We are currently building a new site with accessibility in mind. Review #1744029 is a subjective opinion of poster. We should all have such a gig. I have a relatively easy amount of reimbursements for medical massages that occur with regularity. I too am upset with One Exchange / Via Benefits.I... Write review The price level of this organization is high according to consumer reviews. $265.00 is deposited monthly by them for my benefit. Overall, way overworked/underpaid, awful communication and doesn’t care for their team. eine E-Mail an , Management recently cleaned up the call center and things have only gotten better. One Exchange was a new company--established in 2014--and there obviously was no history there to aid Avista in vetting this company to truly be able to see if they could do the job they were being contracted to do. Rights Reserved, You Are About to Contact PissedConsumer.com. When your a rookie not much you can do. Additionally I would have been without coverage starting Nov 1. What is your customer experience with Oneexchange? I am extremely unhappy with VIA Benefits!!! Great company to work for, just not for me. My experience so far has been terrible. WHERE ARE THE CEO's, VP's, I'll bet they know NOTHING OF THIS LOUSY SYSTEM. You would think Via understands this and try to make our lives easier but they just add to the stress and could careless. Review #1799536 is a subjective opinion of poster. So the guy on the phone must have put in the wrong thing that I was dropping? Nous avons reçu des activités suspectes venant de quelqu’un utilisant votre We are happy to reach out to the participant directly to advise of the issue that was identified and the resolution as well as assist with outstanding questions We will reach out to the participant directly before end of business today, Case #: [redacted] Per our records, before this complaint was filed on 6/10, the participants were mailed a check for May’s reimbursement on 6/3/and they mailed a check June’s reimbursement on 6/20/ We allow carriers 4-weeks from the time the premium is paid to send payment files for reimbursement Once these files are received it takes 11-business days to process a reimbursementBecause the participants receive reimbursements via a paper check, there is an additional timeframe for mail to be received. And after almost one month, the status still shows being processed. Uw antwoord wordt uit de review verwijderd – dit kan niet ongedaan worden gemaakt. Glassdoor heeft 126 reviews over Via Transportation die anoniem geplaatst zijn door werknemers van Via Transportation. 20 Sollicitatievragen voor je sollicitatiegesprek. They manipulate the system so they can make the most money and not the driver. So someone isn't telling the truth. Riders are very considerate, polite and very positive towards the overall Via experience and accepting of shortcomings in the app regarding pick up and drop off flaws and inconsistency. Poorly trained representatives. Under the old Payflex plan, things worked quite smoothly.

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