After their “three days” investigation process that took 2 months! All I should have to do is report it and unless they can show otherwise it’s up to them to correct the problem and make the delivery. Amazon Sends Me Someone Else’s Order. I try to use the Amazon locker all the time but it’s often full. There is a pre-written message which you can select that says “Please provide latest status on when my Order (sic) will arrive” (we have no idea why they capitalized ‘Order’), and a note clearly meant to encourage you to not instead write your own message: “Customers choosing this option usually receive a quicker response.”. When Amazon shows, but blames it on carriers’ malfeasance, undelivered items are shown delivered in 2 days, but not- Amazon is faking internal quality of service which goes into SEC reports, which is fraud. They’ve done this twice in the past two weeks. Obviously not going to happen. ( Log Out /  So, assuming that you have already done all of the above, and it’s been at least thirty-six hours since your package was marked as ‘delivered’, your next step is to go the Amazon Contact Us Help page, where you will be able to actually tell Amazon that your order is missing. Wonderful article. Hum! I feel stolen by them. Nope, way worse. I ordered a pair of headphones for 40 bucks (I’m from Germany) last monday and it said they’d arrive the next day. Sent a refrigerator to my brother in New York. Pfftt. But this may work for home delivery too. Pick the item from a list and they refund you. Change ), You are commenting using your Google account. I used to be annoyed with FedEx and UPS, but at least I got my package in the end. Then you will be required to comment. They said have a nice day, I cancelled prime and called mastercard. Notify me of followup comments via e-mail. With the new policies, now it is almost like they are saying it is rude of me to even bother them with these false delivery claims for 36 hours!?! I’m usually pretty good at getting around sites, but couldn’t seem to find the missing parcel page on my own. I came to my apartment door after work and I simply saw the tracking label and nothing else. They promised to call on Monday to confirm delivery, but they didn’t. What Amazon is doing with estimated shipping times for my order is so bizarre I just had to blog about it. Amazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under ‘Risk of Loss’ which states: “All items purchased from Amazon.com are made pursuant to a shipment contract. Then I contacted DHL (the same delivery service as the one you mentioned) and they told me they’d take action as soon as possible. Then they sent me an email saying “Your delivery will arrive on the 30th October – 1st November”. I need to access the code generator but I dont know how to. ]photos Links! So two days essentially becomes 4 days before I can resolve the issue and then 2 more to receive a new item? Once on that page, you will be offered the option of getting help with an order you have placed, and you will be able to select from any of your recent orders. I buy a lot on Amazon, and sometimes I do it based on timing of delivery. Once you have selected ‘Tracking shows delivered but shipment not received’, a third section will display, asking you how you would like to be contacted. And what is to stop them from extending the deadline again? But on very rare occasion, an Amazon order will be marked as having been delivered even though the order has never been received by the person who ordered it. Or maybe your package excited their max refund amount. Then you start to wonder if you really need prime. They need to be careful with this attitude or it will start to make more sense to go to the regular store and buy perhaps 50% of the items I trust them to deliver to me now. ;~) Got a Blank Doortag Notice from FedEx on Your Door? How? Check your browser settings or contact your network I contacted Amazon via chat to ask for a refund of the shipping cost that I paid (since I could have gotten 2-day shipping for free) and the representative assured me that, although my order has not yet shipped, it will arrive to me today. This 36 hour wait, which in a recording I have from yesterday 49 hours later, I’m told to wait two more days, THEN instead of calling by phone again, instead email them telling them if I still do not have the items in the order. Hopefully it’s just my connection here at work. I did not order air. Not sure about the rest of you but I pay $100/yr for prime. Thank you so much! Oh well, all’s well that ends well. I tried to get to the “contact us page” but it seems to not be working. Not sure what you guys are talking about but the bot I talked to in the chat instantly refunded me after a few questions. Bear in mind, expected delivery could take place within 48 hours, or in some cases, outside of that. I’m 95 and had no problem getting Non of them ring the doorbell but I just put the tracking number in Google and refresh the page if I want to know if my package has been delivered. A couple of days later, someone from that wrong address brought the package over. How to Find Facebook’s Text Message Authorization for 2-Factor Authentication, How to Resign, Delete, or Otherwise End a Game Early in ‘Words with Friends’, Look around the delivery location for your package, See if someone else accepted the delivery. Here is the link to the page to initiate this process: Go to the Amazon Contact Us page to report a missing package. When there are tens of thousands, minimum, of these fraud complaints filed in a few months with your BBB, it will get national media attention. Amazon are usually right on the money. Hopefully Amazon can make it right! Here’s Why. I went through the help page which directed me to contact the seller. Ver good suggestions. Status is now “Arriving Friday,” and “On the way.”. Why Has My New Chevy Truck Been Sitting In A Toledo Rail Station For Two Months? I feel like Amazon disclaimer “between lines” are encouraging robers to take their customer’s stuff and I feel fooled by Amazon and UPS. Amazon customer service refuse to even deal with my keys because they have a rule waste states that you had 90 days after being notified I have your delivery to do something is requesting for a replacement Or a refund. Used the web chat and I was told it sucks to be me… I told them I’ll file a chargeback with Mastercard and cancel my prime. Anne is an attorney, CEO of ISIPP, and Dean of Cyberlaw and Cybersecurity at Lincoln Law School. This is a serious legal matter. Except, of course, it hadn’t even been shipped yet. Everytime they have delivered to me they have been rude, walk in my shop, drop my box on the floor, turn around and walk out. It hadn’t even shipped yet! When the drop-down menu comes up, you will notice that there is no selection for failed delivery. Thanks for visiting Consumerist.com. All of the below information about the Amazon “Find a Missing Package” page no longer applies, since Amazon modified the page and you can no longer contact them through the page. The delivery deadline was clearly complete nonsense. After you click ‘Send Email’ you will see this confirmation: Within that 12-24 hours, you should receive a response like this: I’m sorry to hear that you didn’t receive your order #116-0019402 even though the tracking shows delivered. Nov 5: Arrived at 4:30 PM. Why Does My Amazon Order Have A Walmart Or Target Shipping Order Inside? Of course, we assume if you are looking for help figuring out what happened to your package that you have already taken these steps, other than perhaps waiting the 36 hours, because they are pretty obvious. This article seems very helpful. Your email address will not be published. No idea as to whether anyone actually got the message or if they’ll respond. The most common lie is that the package was handed directly to resident. Highest amount of late and mis-directed deliveries of any carrier service. She did ask if he was married and if so I must accompany him to this appointment to receive any prize! It’s only been going on 18hrs anyway so I’ll wait for the 36hr mark before ~trying the chatbot. This just happened to me yesterday! This is a huge help to resolve missing deliveries containing Christmas gifts. they told me this is my problem and there is nothing they can do about!!! Item says it’s being delivered by 8pm today but says it hasn’t shipped. However, it still says, “Not yet shipped.” So what changed? My address on the order is correct and everything! I don't have a "more" button at the bottom of my Facebook app. The same happened to me. Now open the chat box and tap the settings wheel in the upper right corner. Thanks for providing this information. Want more consumer news? 3 to 5 weeks has turned into 7 to 8 weeks. ( Log Out /  Thank you so much for posting this article it was a huge help! It now says, “Arriving Wednesday, 4 Nov.” That’s a 2 to 3 week improvement over the previous estimate. Amazon, in knowing that the USPS fakes deliveries to them, and compounds that with fraudulent public financial reports- IF the USPS were a private company, the conspiracy to defraud the public could be prosecuted under Racketeer Influenced and Corrupt Organizations Act and the Racketeer Influenced and Corrupt Organizations Act and others. We look forward to seeing you soon again. On October 9th I received an email telling me the shipment had been delayed. Rest assured, we’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again. I did the ‘chat’ and I was clearly chatting with a non-human that was not programmed very well. Please use the links below to tell us about your experience today. They said my item was delivered but they never really delivered it. :/. Here’s how. There is NOTHING on my page or the order about AZ but that’s where it was delivered! Thank you! Eazy. Don’t know what else to do. THANK YOU THANK YOU THANK YOU But I’m pretty sure it’s already long gone. refunds for two undelivered orders that the tracking email said were. Have you also noticed the increasing number of PRIME items that when you get to check out, ordering Monday morning, delivery is scheduled for 3, 4 even 5 days later? 2.29.12 3:00 PM EDT By Mary Beth Quirk@marybethquirk. And that’s when the fun and games with the expected delivery time started. Oh, the suspense. I didn’t receive it by hand or sign for it. Has it been ordered from their supplier? You can confirm your tracking status and time via Your Orders page. I’m so pissed, especially because I won’t be home next week. Look at the page for the item to see. Since Amazon now has their own delivery drivers who like to do this stuff you need to take faster action. I’ve had this problem with amazon prime 3 times in the past year. Go. In the end it took a couple extra days to ship but I can’t really complain, except for the fact that they stressed me out with all kinds of nonsensical shipping information. If your order is eligible for Amazon Prime, Amazon Customer Service will handle any questions about shipping and delivery after the order is placed.

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